Country Club FAQ’s
Do I need to use oversnow transport?
No. As you arrive in Falls Creek we are the 6 story
building on the right hand side. The Country Club has
driveway access from the main road so you can drive to
the front door. Our driveway is a 15 minute loading
zone.
Does the Country Club have on-site parking?
No. All guests staying anywhere in Falls Creek need to
park in “designated overnight” parking areas which is
covered by the cost of your National Park entry. At the
bottom of our driveway there are “day car parking” spots
and we recommend they be used prior to your arrival or
on the day of your departure.
NOTE: If you leave
your car in any of the day car parking areas
“overnight”, infringements may be given by Resort
Management.
What time can I check-in to my apartment?
Standard check-in time is 4pm. If you arrive prior to
4pm please call advising us you are in Falls Creek. If
your apartment has been serviced and is available prior
to standard check-in time we will notify you by SMS.
What if I am arriving late?
Our reception closes at 6pm. If you will be arriving after
this time, please call us advising of your approximate
time of arrival. We will then run through our “late
check-in” procedure.
Can I request a late check-out?
Late check-outs can be requested the night before
departure and are subject to availability. A charge of
$50 per hour will be confirmed by management if a late
check-out is approved.
Does the restaurant provide room service?
No, although you can organise a takeaway order if you
don’t feel like dining in our restaurant.
What does my apartment include?
Every apartment at the Country Club has a full kitchen –
i.e. cook top, oven and microwave, cookware, cooking
utensils, kettle, toaster, crockery and cutlery. All
linen is provided including pool towels and each
apartment also has a TV, DVD (except standard studios) and hair dryer.
Complimentary tea, coffee, sugar, shampoo, conditioner
soap and body wash is provided on arrival. These
complimentary items are not replenished during your
stay.
Does my apartment have laundry facilities?
No, although we have a guest laundry located within the
building and we have laundry powder available during
reception hours.
Is there Internet at the Country Club?
Yes, there is wireless internet throughout our building
that requires a username and password that can be
purchased from reception during reception hours (8am –
6pm). You will need your own portable device (we do not
have computers for you to use) with only 1 device using
the username and password at any one time, although
multiple usernames can be purchased.
Does the Country Club have an in house ski hire?
No. However discounted equipment
hire for guests staying with us is available. Click
HERE for pricing and arrangements.
Is there secure ski storage at the Country Club?
Yes, we have 2 ski rooms, both with 24 hour CCTV footage.
Is there a kid’s playroom or games room?
No, although we do have a small supply of board games
for guests.
Is the swimming pool heated?
Yes, it is an indoor heated pool and is open between
11am and 8pm.
Do the apartments have coffee machines?
No.
Before you Arrive FAQ’s
Do I need snow chains for my car?
YES! It is Victorian State Law that all
vehicles, including 4WD, are required to carry snow
chains on alpine roads and must fit them when instructed
by resort personal or advisory road signs. Snow Chains
are available for hire from many outlets in towns as you
approach the alpine areas (Myrtleford, Bright and Mount
Beauty), although please check opening times if you are
arriving late. Loose snow chains can cause severe damage
to bodywork, suspension and brake lines. Always re-check
tension after driving 20m.
Please note: There is no
chain hire in Falls Creek
How do I drive in the snow?
• Do not drive unless visibility is good enough to see the
next snow pole on edge of road. In poor visibility
situations, drive with your headlights on.
• Travel
slowly on snow or ice, braking gently and early. Avoid
braking when cornering.
• Keep well behind the vehicle
in front, at least twice the normal distance.
• Change
coolant and increase the amount of anti-freeze before
travel to alpine areas.
• Check all tyres have good
tread, including the spare. Bald tyres and icy roads are
an accident waiting to happen.
What do I pack for ski and snowboard holidays?
Alpine weather is
unpredictable and conditions can change quickly.
Wear your clothing in layers with insulating clothes
on the inside with wind and waterproof clothing on
the outside. Several thin layers made of wool or
synthetic fibres have insulation properties and are
better than thick bulky layers. Do not ski in jeans,
cotton or nylon, as these materials do not provide
adequate protection.
• Waterproof/windproof
jacket & pants (Can be hired)
• Waterproof
gloves
• Waterproof footwear that offer good
grip (can be hired)
• Sunglasses and/or goggles
• Beanie and neck warmer or scarf
• Ski
Socks
• Thermal underwear
• Warm clothing
(layers)
• Sunscreen (You can get very burnt in
the snow)
• All skis, snowboards, boots and
poles (best to be hired on the Mountain)
Falls Creek FAQ’s
How do I get around Falls Creek village?
Falls Creek is a small village and takes a maximum of 15
minutes to walk from one end to the other. You can also
get on the Gully chairlift (free) which operates between
8am & 5pm. Otherwise, a free shuttle service circulates
around the village and operates 7 days a week, during
winter, between 8.00am and 5:30pm and there is a stop on Falls Creek Road (at the back of our building).
How do I get to the Falls Express chairlift?
You can either walk (about 250 metres) or catch a FREE
road shuttle from outside Gebi’s (road shuttle service
runs between 8am and 6pm)
I don’t ski, what other activities can I do?
There are so many activities that you can
do on and off the snow if you do not want to or are
unable to ski.
• Tobogganing
• Nordic Snowshoeing
Tours
• Summit Sunset Tours
• Bocce on the Snow
•
Snow Grooming Tours
• Snow Coaches
• Snow Mobile Tours
•
Snow Bikes
• Bungy Trampoline
• Pete the Snow Dragon
Show (Kids show)
• Night Show Spectacular
• Snow
tubing
• Shopping
• Great coffee and hot chocolate
by open fire
• Day Spa
• Massage
Is there Fuel in Falls Creek?
No, there is not. Petrol stations in Mount Beauty do not
open late so please ensure you fill up on the highway
prior to getting to Mount Beauty
Alpine Diesel -
ESSENTIAL FOR ALL DIESEL VEHICLES. This can be purchased
in Mount Beauty at either the Caltex or Mobil service
stations.
It is recommended that all diesel cars fill up
at either of these locations as "normal" diesel can
separate at cold temperatures.
Snowsports School FAQ's
Where is the Falls Creek Snowsports School and how do I get there?
The Snowsports
School is located at Cloud 9 which is at the top of the
Falls Express Chairlift. The easiest and most direct
chairlift for beginners is the Falls Express Chairlift.
If you are an intermediate skier you can access via
Eagle chair and ski/ board across to the Snowsports
School (allow a minimum of 15 mins for either).
What time and where do Adult ski or snowboard lessons meet?
Adult group lessons
leave the meeting area at Snowsports School (Top of
Falls Express - Cloud 9) at 10.00am, 12.00pm (beginners
only) and 1.30pm
What is the best ticket to purchase if I have never skied before?
The Falls Beginner
ticket is a great way to get you up and running. The one
day ticket gives you a beginner lesson for 1 hr 50
minutes and all day use of Falls Express Chairlift,
Mousetrap and Boardwalk carpets. 3 & 5 day packages are
also available.
Can I learn to ski or snowboard with my child?
The Snow Sports School offers family
private lessons for those who would like to learn
together. Family private lessons are for 2 adults, 2
children (6-14years). It is preferred all participants
be a similar standard.
What lessons and programs are available for children?
• MILO Snow Club 4 Kids (3-5 years
old)
• MILO Junior Workshop (skiing) and Junior Shred
(snowboarding) (6-14 years old)
• Class lesson only:
10.00am – 11.50am & 1.30pm – 3.20pm.
• Please be at the
meeting area (Top of Falls Express - Cloud 9) 10 minutes
prior for lesson organisation and grading.
Should I/my children wear a helmet?
Helmets are compulsory for all Snowsports
lessons/programs and are recommended for all
skiing/boarding, no matter what your level.
Equipment FAQ’s
Where do I hire my rental equipment?
There are many different equipment hire places around
Falls Creek. We have an affiliation with Central Snow
Sports and they are located about 100 metres from the
back of our building.
Guests staying at the Country Club
receive up to a 20% discount off their normal rental
price and their staff will pick up your
equipment/clothing at the end of your stay.
Do I need to pre-book my rentals?
No, it's not essential to book your gear as Central Snow
Sports has a large range of equipment and can
accommodate your needs. However, it is reassuring once
you have made an advanced booking, especially over the
school holidays, to know that your rental equipment is
booked.
Do I have to get fitted for my rental equipment if I know what size I am?
Yes. Everyone must go to Central Snow Sports (or other Ski
Hire) to be fitted. They need to make sure that the
equipment fits and adjust your binding settings
according to your height, weight and skiing ability.
Even if you know your boot size, ski size and binding
settings, they still need to see you!
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